FAQ

Customer Service

I lost the password of my account.

Please send us an e-mail using the samen e-mail address that you used for your account, and we will contact you for a new password.

What should I do if I have a complaint?

If you have a complaint about any of the products or services Super Pro offers, please contact us at info@superpro.tv, so we can solve your problem.

PayPal 

What is the privacy policy of PayPal?

In order to operate the PayPal service and to reduce the risk of fraud, PayPal (Europe) S.à r.l. & Cie, S.C.A. ("PayPal" or "them"), the data controller, must ask you to provide them information about yourself and your credit or debit card and/or bank account. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to them processing your data in the manner set out in their Privacy Policy. This Privacy Policy describes the information they collect and how they use that information.

PayPal takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of their Privacy Policy. They will not sell or rent your personally identifiable information or a list of their customers to third parties. It is important for you to review their Privacy Policy. Their Privacy Policy applies to all services that are hosted on the PayPal website.  

You can find the full privacy policy of PayPal for your specific country here.

Where can I find the legal agreements of PayPal?

You can find legal agreements for all of PayPal's services here. Their legal Agreements and Notices provide the terms and conditions related to the specific PayPal services they offer.

Visa

Why does the Visa option redirects me to the PayPal website?

PayPal offers payment through their system, without having a PayPal account. At the left of the first PayPal screen, there is an option for Visa or MasterCard. Following that link will take you to the Visa/MasterCard payment form.

MasterCard

Why does the MasterCard option redirects me to the PayPal website?

PayPal offers payment through their system, without having a PayPal account. At the left of the first PayPal screen, there is an option for Visa or MasterCard. Following that link will take you to the Visa/MasterCard payment form.